Trading Conditions
General Terms & Conditions of Carriage for the Shipping4Shopping Service
1. Definitions
In these Terms & Conditions, and where the context so admits, the following words and expressions shall have the following meanings:
Shipping4Shopping Service (S4S): shipping service between UK and Malta, normally by courier, for purchases effected online or outside the territory of Malta.
Service Providers: Arrow Express Ltd & VIVA Xpress Logistics (UK) Ltd as joint operators of the Shipping4Shopping Service.
Customer: The person or corporate body requesting the S4S service.
Hub: Any receiving and dispatching centre designated by the Service Providers from time to time.
Supplier: The person or corporate body supplying the customer with any goods or service as requested by the customer.
Prohibited Items: Items which are restricted for carriage due to their very nature or as defined and included in the most recent IATA Dangerous Goods Manual, including but not limited to, Alcoholic Beverages, Ammunition, Antiques & Fine Works of Art, Batteries, Bullion, Currency, Firearms & Explosives, Fireworks, Fresh Flowers & Plants, Furs, Gases (Compressed or Liquefied), Hazardous & Combustible Material, Human Remains of Ashes, Jewellery & Precious Metals, Liquids, Live or stuffed Animals, Narcotics, Perfumes and/or Perfumery Products, Perishable foodstuffs / beverages requiring refrigeration or a controlled environment, Pressurised Containers, Paint & Paint related material inclusive of thinners, Pesticides, Pornographic Material, Radioactive Material, Toxic & Poisonous Products, Weapons of any kind.
2. Preamble
These General terms & Conditions of Trading (Hereinafter referred to as “General Conditions”) govern the S4S courier service which is operated jointly by the Service Providers. The customer's attention is drawn to the fact that the Service Providers may from time to time, change, alter or update these terms and conditions at their own discretion and without notice to the customer. It is the customer’s responsibility to periodically check for any revisions to these terms and conditions as published on our website (www.arrow-express.eu) and which shall be effective on the date of publication thereof.
By availing him/herself of the S4S service, the customer declares to have read and accepted these General Conditions without reservation and agrees to be bound by them including any amendments / alterations thereto.
3. Services
(i) The S4S service includes the receipt of customer’s packages at a designated hub, and transporting such packages to the address in Malta or Gozo as designated by the customer in the shipment registration form.
(ii) The Service providers will not accept any postage due mail and/or cash on delivery items on behalf of the customer. Any such items will be refused by the service providers at time of delivery to their hub.
(iii) Packages received as S4S shipments will normally be dispatched within 2 working days from our designated hub. Any packages requiring more urgent shipping can be despatched on the same day of receipt against an additional “Express” charge which will be quoted separately. The Service Providers may change the frequency at any time without providing prior notice to the customer.
(iv) Customers are to note that our delivery agents will be unable to wait on site for packages to be checked upon delivery.
4. Fees
(i) An estimate of Shipping fees as per our latest tariffs shall be quoted to the customer in accordance with the shipment details and requirements inserted by the latter during completion of the shipment registration form on the Arrow Express website. The final charge to the customer shall be based on the actual weight of the shipment as check weighed by the Service Providers. In the event of a discrepancy between the weight provided by the customer and the checked weight by the Service Provider, the latter shall be deemed to be correct for all intents and purposes.
(ii) The shipping fees include VAT at 18% on the value of the carriage of the items between the hub and the designated address in Malta, but exclude any customs duties, taxes, levies, imposts, deposits or outlays payable on the customer’s goods to any legal or customs authority which shall be the responsibility of the customer.
(iii) Shipments ordered from outside any of the EU member countries shall be liable for the payment of duty and VAT to customs authorities at the first point of entry in the EU. The customer shall be responsible and liable for the payment of such duties and taxes in their entirety together with any additional costs incurred by the Service Providers in disbursing such amounts and for the preparation of any customs documentation required by any customs authority at the first point of entry within the EU. The service providers reserve the right to charge any customs duty and/or VAT disbursed on behalf of the customer at any time such amounts become known, even if delivery of the shipment in question has taken place.
(iv) Insurance cover is NOT automatically included in any of our quoted shipping fees.
(v) The Service Providers may charge additional storage on a daily basis and/or commercial shipping fees for items:
a) Received at any of our depots without the shipment registration form having been completed on our website.
b) Received by the service providers and which are insufficiently addressed or not immediately traceable to the customer.
c) Held by customs or any other appropriate authority whilst awaiting clearance or documentation.
(vi) The service providers reserve the right to change any applicable fees at their own discretion at any time without prior notice.
5. Obligations of the customer
(i) Packages must be legibly and correctly addressed. Sender’s address must also be shown.
(ii) Each package must not exceed 30 kg unless otherwise arranged.
(iii) Prohibited items must not be shipped. The service providers may destroy or otherwise dispose of such goods.
(iv) Customer shall bear all liability for fines, penalties, or extra shipping fees resulting from misdeclaration.
(v) Service providers may open and inspect packages at any time.
(vi) Packaging must protect contents against normal transportation shocks. Fragile items must be marked.
(vii) Documentation requested by service providers must be provided promptly.
(viii) Items unclaimed after 30 days become property of the service providers and may be disposed of.
6. Liability and Limitation of Liability
(i) Customer releases service providers from liability for loss, damage, or other disposition.
(ii) Transit times are estimated and not guaranteed.
(iii) Service providers are not liable for packages impounded by authorities.
(iv) Customer data is protected per applicable law, but may be shared with authorities in cases of fraud or crime.
7. Miscellaneous
(i) Packages may be destroyed or disposed of after 30 days if:
a) Shipping charges are unpaid;
b) Packages are not clearly addressed;
c) Customer does not claim them.
(ii) All notices and correspondence shall be in English.
(iii) No waiver shall affect the rights of the company.
(iv) Invalid clauses shall not affect the rest of the agreement.
(v) Headings are not part of the agreement.
8. Data Protection
By using our services, you consent to us processing your personal data for the purposes described in our Data Protection Notice.
9. Jurisdiction
This agreement shall be governed by the laws of Malta. Disputes shall be resolved through arbitration at the Malta Arbitration Centre, with proceedings in English.